Terms of Business - InterGlobal Limited
In accordance with the Financial Services and Markets Act 2000, we have pleasure in setting below our Terms of Business. This should be read in conjunction with our About Our Insurance Services document and any relevant plan specific documents.
Commencement of Terms of Business
The Financial Services and Markets Act 2000, requires that we explain the main aspects of the way we operate, and how this affects you, the client. This Terms of Business will be effective from the date of receipt, but may be amended by us following any initial interview intended to ascertain your current financial situation, objectives and attitude to financial risk. Any such amended Terms of Business will be sent to you within 10 working days of that interview. However, irrespective of any amendments arising from such interviews, we reserve the right to amend the terms of this document without your consent but we will give at least 10 business days notice before conducting relevant business, unless we consider it to be impracticable to do so under the circumstances existent at that time.
Client Monies
We hold your money on a risk transfer basis as agent of the Insurers in relation to premiums received by us, and claims or refunds payable to you. Receipt by us is deemed to be receipt by the Insurers. All payments for premiums must be made payable to InterGlobal Limited.
Insurance Objectives
Following the issue of this document, any subsequent advice or recommendation offered to you will be based on your stated objectives, and any instructions you wish to make regarding the type of policies you are willing to consider. Details of your stated objectives will be included in the Demands and Needs Letter we will issue to you confirming the reasons for our recommendations.
Restrictions
Unless advised to the contrary, we will assume that you wish to place no restriction on the types of insurance policies we may recommend and in which you subsequently take out.
Furthermore, unless advised to the contrary, we will assume that you wish to place no restriction on the markets in which transactions are to be executed.
A full listing of designated products is available from your adviser upon request.
Client Classification
The Financial Services Authority (FSA) has two tiers of client: retail and commercial. Different levels of protection apply to each. We believe in providing our clients with full regulatory protection and we have therefore classified you as a retail client.
Services which are not regulated by the Financial Services Authority
Some of the services provided by us may not be regulated by FSA since they are not included within the Financial Services and Markets Act 2000. We will confirm to you what these services are and the fact they are not regulated by the Financial Services Authority.
Client Relations
When you have instructed us to arrange a specific contract no further advice will be given unless it is requested by yourself or we have an agreement confirmed in writing to provide periodic reviews. We will, however, if no agreement is in place be pleased to advise you at any time should you require further assistance.
Personal Interests
Occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.
Telephone Calls
In addition to making calls at your express invitation, we may call on you at intervals to review your general insurance requirements. This will not affect your rights of cancellation under the Financial Services (Cancellation) Rules 1989. Calls will not be made on a Sunday or between 9pm and 9am on any other day.
Advice and Instructions
Any advice given to you by us shall be in writing. We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided that they are confirmed in writing. We may, at our discretion, refuse to accept instructions although such discretion shall not be exercised unreasonably. We will record all transactions on our files which, along with copies of relevant documentation, will be retained by us for a period of not less than six years. You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions. We reserve the right to withhold copies of these records if information pertaining to other parties would be disclosed.
Right to Withdraw
Once your new product has been purchased, you may have a statutory right of cancellation, details of which will be given to you. In addition, the 30-Day Money Back Guarantee and Cancellation Rights, as laid out below, apply to individual plans.
30-Day Money Back Guarantee (applies to individual plan holders only)
If you feel this plan does not meet your needs, you may cancel it without penalty. If your decision is to cancel, please confirm this to us in writing by letter, fax or e-mail and return your membership card and Certificate of Insurance within 30 days of the date of joining or receipt of your plan documents, whichever is the later. Provided you have not already made a claim under the plan, we will gladly and promptly refund the premium you have paid in full.
This money-back guarantee applies in addition to your Cancellation Rights as set out below.
Cancellation Rights (apply to individual plan holders only)
After taking out an insurance policy you have the right to cancel the cover. The cancellation period is 14 days and applies from the later of the commencement date of your plan or the date of receipt of your plan documents.
Provided you have not already made a claim under the plan, we will gladly and promptly refund the premium you have paid in full. If a claim has been made then you will be entitled to a premium refund less an appropriate pro-rata charge for the time you have been on cover before the cancellation right was invoked. If any premiums due have not been paid, a charge may be made for the time on cover prior to us receiving your notification of cancellation.
If your right to cancellation is not exercised within the period stated above and you decide to cancel at a later date, your cancellation will be subject to the terms and conditions of the "Cancellation of Cover" section in your Plan Guide.
Registration of Policies
We will register all policies in your name unless otherwise agreed in writing. All contract notes and documents of title in respect of your policies will be forwarded to you as soon as possible after being produced. Where a number of your documents relating to a series of transaction are involved, they will normally be retained by us until the series is complete.
Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.
Law
These Terms of Business are governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.
Data Protection
Information provided by you may be held, processed, disclosed and used by ourselves, professional advisers and any associated companies in servicing our relationship with you. However, strict confidentiality will be maintained at all times. It is understood that, unless you notify us otherwise, you agree to the storage, use and disclosure of such information. The information may be disclosed to third party product providers in the course of providing our analysis and servicing of our relationship with you. You also agree that for the purposes described above your data may be transferred to countries outside the European Economic Area (EEA). We may use and analyse your data, including the nature of your transactions, to provide you with information by post, telephone, fax or e-mail to service and update you, as well as informing you of new products and services. If you would prefer to be excluded form these services, please write to us at the company address on this document.
The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact Please contact the Data Protection Officer on 01252 745932 or in writing at Woolmead House East, the Woolmead, Farnham, Surrey, GU9 7TX.
UK Money Laundering Regulations
We are obliged to conform to the Proceeds of Crime Act 2002 and Money Laundering Regulations 2003, and also adhere to the guidance notes from the Joint Money Laundering Steering Group, which requires financial institutions to verify the identity and place of residence of each customer. We will also request that you inform us how any monies were obtained/accumulated. This process may require sight of certain documentation. If you provide false or inaccurate information and we suspect fraud or money laundering we will record this. We may not forward any applications or money to third parties/product providers until our verification requirements have been met. We take no responsibility for any delay in arranging a product where money laundering verification is outstanding. In circumstances where sufficient verification is not received in a timely manner after we have received completed application, the application(s) and any monies may be returned to you.