Helpline

Our plans give you access to an International Helpline, 24 hours a day, 365 days a year. Help and assistance is only a phone call away. The International Helpline will provide you with advice, help and assistance in emergencies. They will pre-authorise your in-patient and day care treatment claims and settle them direct with the treatment providers.

The International Helpline is staffed by a trained and experienced team of multi-lingual coordinators with around the clock access to a panel of duty doctors and nurses. The International Helpline staff has direct access to a worldwide network of regionally-based medical assistance providers who have a wide range of local knowledge, with on-the-spot experience and who speak the local language. This combination of personal service and dedicated help is at your disposal as an InterGlobal plan holder. So you can have peace of mind, whether you are an expatriate, travelling abroad for an extended period, or abroad on international business.

In House Claims

The InterGlobal Claims Department has a team of experienced claims assessors on hand to provide professional advice and assistance during office hours. They monitor their performance closely and are constantly improving their methods of dealing with and settling claims. This is achieved primarily through effective case management and consultation with clients and medical professionals.

The InterGlobal Claims Department works closely with the International Helpline staff to ensure all in-patient as well as out-patient claims are dealt with efficiently and sympathetically.

We aim to provide a prompt out-patient claims reimbursement service for those who have taken out medical insurance with us. It is our corporate objective to settle your out-patient claims in no more than 10 days provided that we are in full receipt of all the necessary information and invoices.

Medical and Emergency Services

Should emergency evacuation be medically necessary, the International Helpline has established formal links with airlines and air ambulance operators all over the World. All of these air ambulance operators have advanced medical equipment on board. The ambulance staff and doctors are experienced in general medicine with considerable expertise in aero-medical evacuation and repatriation. An extensive range of medical equipment is always on hand which is used by experienced medical escorts on air ambulances as well as doctors and nurses escorting patients on scheduled flights.

Our emergency assistance and helpline services are provided by First Assistance.