Emergency Evacuations Claims

We will only provide benefit for evacuation costs if your medical condition is considered an emergency, or if our International Helpline considers there are no adequate medical facilities in your location.

This will be based on medical necessity and approved by us. We will only evacuate you within your area of cover which is detailed on your Certificate of Insurance.

In a medical emergency, you or your representative must contact the International Helpline on the telephone numbers detailed below.

Please note: in accordance with BC8, if a local situation makes it impossible, unreasonably dangerous or impractical to enter a specific area or country we may be unable to arrange an emergency evacuation.

International Helpline

If you are an InterGlobal plan holder in need of emergency assistance, call our 24 hour, multi-lingual helpline on one of the numbers below.

From the UK, call free on 0800 0327 921
From the USA, call free on 1 866 895 7795
From North China, call free on 10800 6400113 / From South China, call free on 10800 2640113
From the UAE, call free on 800 0640 1957
From Australia, call free on 1800 147 528
From Indonesia, call free on 001 80 364 173 75
From the Philippines, call free on 1800 1641 0003
From Thailand, call free on 001 800 647 355
From Japan, call free on 00 531 642 084
From Malaysia, call free on 180 080 2157
From Singapore, call free on 800 641 1123
From Greece, call free on 00 800 1809 204 3805
From Africa, +27 (0)11 259 5217 (please note: this is not a free phone number)

If you are calling from another country other than those shown above, call collect or directly on: +64 9 356 2276.

To make a collect call you must first contact the telephone operator in the country you are calling from. You must then say that you would like to make a collect call and specify the number detailed above. The operator will then connect you to First Assistance at no charge to you. You can also call this number in the normal way. If you call directly, you may be charged the local international rate.

Fax Number: +64 9 356 1700

All incoming and outgoing calls to and from First Assistance will be recorded for monitoring and training purposes.