Claims
Make A Claim
Please refer to page 4 of your plan guide for details of the claims team that will administer your claim. Procedures and contact details for all offices are shown below.
Please note that these procedures are only applicable to members with individual UltraCare plans. Members on group schemes should refer to their plan documentation for details of the procedures specific to their group.
United Kingdom
Claims Team
InterGlobal Insurance Company Ltd
Woolmead House East
The Woolmead
Farnham
Surrey
GU9 7TT
T: +44 (0)1252 745 945
F: +44 (0)1252 745 921
E: claims@interglobalpmi.com |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Middle East
Claims Team
InterGlobal Insurance Company Ltd
Office #208, 2nd floor
A/P 26 Al Baker Building
Phase 1, Dubai Healthcare City
Dubai
UAE
T: +971 4 4370538
F: +971 4 4370535
E: claimsenquiries@interglobal.ae |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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New Zealand
All claims previously administered in New Zealand are now handled by our Singapore claims team.
For the appropriate procedures and contact details, please refer to the Singapore office section. |
Singapore
Claims Team
InterGlobal Insurance Company Ltd (Singapore Branch)
112 Robinson Road #09-01
Robinson 112
Singapore 068902
T: +65 6953 8500
F: +65 6593 8501
E: claims@interglobalpmi.com.sg |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Japan
InterGlobal Japan Company Ltd
3F Koike Koraibashi Bldg.
1-3-4 Koraibashi
Chuo-ku
Osaka
541-0043
Japan
T: +81 6 4706 7701
F: +81 6 4706 7702
E: igj@interglobal.co.jp |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Indonesia
InterGlobal Claims
PT Asuransi Rama Satria Wibawa
10th Floor Graha Irama
Jl. HR Rasuna Said Blok X-1 Kav 1-2
Jakarta 12950
Indonesia
T: +62 21 5290 1519
F: +62 21 526 4380
E: interglobalclaims@ramains.com |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Thailand
InterGlobal Healthcare
IAG Insurance (Thailand) Limited
24th Floor, Thanapoon Tower
1550 Petchburi Road
Makkasan, Ratchtevi
Bangkok 10400
Thailand
T: +66 (2) 207 0266
F: +66 (2) 207 0584
E: interglobal@iag.co.th |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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China
AXA-Minmetals Assurance Company Ltd.
12/F,China Merchants Tower
No.161 Lu Jia Zui Road (E)
Shanghai
200120
China
T: +8621 5879 2288
F: +8621 5879 2299
E: healthcareclaims@axa-minmetals.com.cn |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Vietnam
Claims Team
BaoViet Insurance Corporation - HCMC Branch
23 - 25 Thai Van Lung Street
District 1, HCMC
Vietnam
T: +65 6593 8500
F: +65 6593 8501
E: interglobal@interglobalpmi.com.sg |
Claims Procedures
Please use the links below to view the correct procedures for this country.
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Claims Checklist
- Carry your membership card and assistance card at all times.
- Familiarise yourself with the cover provided under your plan.
- Ensure that your dependants or business colleagues are aware of your international private medical insurance arrangements.
- Contact the International Helpline if In-patient or daycare medical treatment is required.
- When submitting an out-patient claim, make sure that both you and the medical practitioner attending you have completed all the sections on the Medical Claim Form.
- Attach the original receipts with your Medical Claim Form for out-patient treatment claims and include the original itemised bills. (Keep copies for your own records.)
- Quote your plan number and member number in all correspondence.