Service Standards
We work to the AMII (Association of Medical Insurance Intermediaries) Benchmark
Service Standards. These are:
- We commit to respond to e-mails, telephone calls and faxes within 1 working day
.
- All request for quotations for new business will be dealt with within 4 working
days for Personal Policies and 6 working days for Group schemes
- All policy documents, in respect of new and renewing Personal policies, will be
issued by within a maximum of 6 working days of receipt
All policy documents, in respect of new group schemes, will be issued as
follows:
- Moratorium underwriting 7 working days
- MHD Underwriting 7 working days
- CPME transfers 9 working days
- All lapse requests, amendments and new joiners, (including issue of new
certificates) in respect of Group schemes will be dealt with as above
- All lapse requests, in respect of Personal policies, will be dealt with by
InterGlobal within a maximum of 3 working days
- Up to date membership reports (for group schemes) are provided by InterGlobal on
request.
- Invoices, in respect of Group schemes will be sent within 7 working days
following confirmation of policy inception/renewal.
- Any planned changes to the benefits will be notified at least 21 days prior to
the changes being effected.
- InterGlobal will issue renewal terms 6 weeks prior to the renewal date.
- An InterGlobal Broker Consultant will contact you at minimum every three months
- Member reimbursement claims are turned around within an average of 10 working
days following receipt of complete information:
- Member re-imbursement of out-patient claims by Wire Transfer (offered as our
preferred payment option)
- Multicurrency settlement – member has the choice of currency to be reimbursed in
( please note some restrictions apply due to currency restrictions/regulations
).
- Direct settlement of in-patient bills.
- 24/7 access to emergency help line.
- Direct settlement of out-patient claims (groups schemes only) with clinics
within our agreed network.