Out-patient Treatment Claims
You must pay the hospital or clinic for your out-patient treatment. InterGlobal
will then pay you back for the expenses that you have incurred, apart from any
deductibles (excess or co-insurance) and within the benefit levels of your plan.
If you need any help or advice, please contact the claims team which administers
your plan. You do not need to contact the International Helpline for
pre-authorisation.
Please note: Out-patient treatment is not covered under the UltraCare
Standard plan.
- a) See your medical practitioner, therapist, specialist or consultant in the
usual way.
- b) Pay your bill for the treatment you have received.
- c) Make sure you obtain an original itemised invoice and original receipt as you
will need to send this to us with your completed medical claim form (see step
f). Please ensure that one medical claim form is completed per medical
condition.
- d) Complete sections A-G of a medical claim form. You can get a medical claim
form by contacting the claims team which administers your plan or the
International Helpline.
- e) You must ask your medical practitioner to complete section H (or section I
for dental treatment). Please note: treatment received from a therapist,
specialist or consultant must always be on referral from your medical
practitioner.
- f) Send your claim to the claims team which administers your plan. You must send
the following items to make sure that we can process your claim:
- • The original itemised bill
- • The original receipt
- • The fully completed medical claim form
Please return the above items as soon as possible from the first date of
treatment.