In-patient Treatment Claims
All of your in-patient and daycare treatment will be paid direct to the medical practitioner, consultant, hospital or clinic by InterGlobal.
This means that you will not need to pay for any treatment unless you have a deductible on your plan (i.e. a voluntary excess or co-insurance).
You must obtain pre-authorisation for any in-patient or daycare treatment you require.
How to get pre-authorisation:
- a) See your medical practitioner in the usual way.
- b) If your medical practitioner refers you for a specialist consultation for treatment requiring a stay in a hospital or
clinic as an in-patient, or for daycare treatment, you must call the International Helpline immediately.
The International Helpline is open 24 hours a day, 365 days a year.
When calling the International Helpline please give:
- • Your membership number
- • Your attending medical practitioner's name
- • Name and telephone number of the hospital/clinic
- c) The International Helpline will then contact your medical practitioner and the hospital or clinic concerned
to ensure arrangements are in place for your treatment.
- d) The International Helpline will get back to you to confirm authorisation and the arrangements that have been put in place
for your treatment. Unless a deductible applies to your plan, you will not be required to pay for any treatment as all eligible costs
will be met directly with the medical practitioner, consultant, hospital or clinic concerned. You will not need to complete any medical claim forms.
- e) Receive your treatment at the hospital or clinic.
International Helpline
Our International Helpline service is provided by First Assistance, based in New Zealand. Please use the following numbers to contact the International Helpline:
- From the UK, call free on 0800 0327 921
- From the USA, call free on 1 866 895 7795
- From North China, call free on 10800 6400113 / From South China, call free on 10800 2640113
- From the UAE, call free on 800 0640 1957
- From Australia, call free on 1800 147 528
- From Indonesia, call free on 001 80 364 173 75
- From the Philippines, call free on 1800 1641 0003
- From Thailand, call free on 001 800 647 355
- From Japan, call free on 00 531 642 084
- From Malaysia, call free on 180 080 2157
- From Singapore, call free on 800 641 1123
- From Africa, +27 (0)11 259 5217
(please note: this is not a free phone number)
If you are calling from another country other than those shown above, call collect or directly on: +64 9 356 2276.
To make a collect call you must first contact the telephone operator in the country you are calling from.
You must then say that you would like to make a collect call and specify the number detailed above. The operator
will then connect you to First Assistance at no charge to you. You can also call this number in the normal way.
If you call directly, you may be charged the local international rate.
Fax Number: +64 9 356 1700
All incoming and outgoing calls to and from First Assistance will be recorded for monitoring and training purposes.